FAQs
Frequently Asked Questions (FAQ)
How can I contact Lootarama?
You can email us at info@lootarama.com, and our customer service team will be happy to assist you with whatever you need!
Do you ship worldwide?
Yes! We offer worldwide shipping.
Where do you ship from?
We ship directly from our warehouse in Hong Kong.
Can I change or cancel my order?
As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of ordering. Requests made after this time cannot be accommodated, but you may return your order for a full refund after receiving it.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are processed and shipped out from our warehouse. Please allow extra time during holidays and sale seasons.
- Orders are processed Monday to Friday.
- Processing takes 1-3 business days from the order date.
- Orders are shipped the next business day after processing.
- We do not ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don’t receive my order?
If you do not receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be required to pay duties and taxes upon receiving your order.
- Import taxes, duties, and customs fees are determined by your local customs office.
- These charges are the buyer's responsibility and will not be covered by us.
- We are not responsible for customs-related delays.
- For details on potential charges, please contact your local customs office.
How do I return an item?
Please contact us at support@lootarama.com, and we will guide you through the return process.
What if I receive a defective, incorrect, or damaged item?
If your order arrives with missing, incorrect, or defective items, please contact us immediately at support@lootarama.com with:
- Your order number
- Photos of the item(s) and package
- A brief description of the issue
We will work to resolve the matter as quickly as possible.
When will I receive my refund?
All refunds are credited to the original payment method.
- If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of processing your return or cancellation request.
- If you haven't received your refund yet, please:
- Contact your bank or credit card provider (it may take time for the refund to reflect).
- If you still need assistance, reach out to us at info@lootarama.com.